HOW CTV LET’S YOU KNOW YOUR CUSTOMERS BETTER

Audience behaviour has changed dramatically in recent years. More people are choosing streaming options either alongside or instead of traditional TV especially across key demographics. This seismic shift means advertisers need to be smart about where they put their budgets. Connected TV (CTV) placements offer precisely that: a way to invest in advertising that delivers measurable value. Australia’s “Video on Demand” landscape is one of the most fragmented in the world, making expert guidance essential.

Why First-Party Data Makes All The Difference

First-party data is information you collect directly from your customers through your website, app, or point of sale system. Unlike third-party data, which is often stale, inaccurate, and fraught with privacy concerns, first-party data is fresh, reliable, and privacy-safe. It’s the golden ticket to truly understanding your audience and targeting them with precision.

For SMBs, this means your customer insights aren’t just abstract numbers but real behavioural signals. For example, a car dealer can use their first-party data to serve SUV ads specifically to past buyers showing interest in similar vehicles. A furniture store can promote coffee tables to customers who recently purchased sofas. This is not guesswork that’s data working strategically for you.


CTV: Where Data Drive Impact

Forget the old-school methods of spraying your message broadly and hoping for the best. Connected TV lets you use your rich first-party data to pinpoint your perfect audience. Want to reach families in your suburb just as they settle in for a holiday movie? Done. Target last-minute shoppers near your hair salon who are primed to book appointments. Absolutely.

The beauty of CTV is the depth of audience insights it offers. Platforms can track interests, viewing habits, location, device type and combine all this with your own customer data to create campaigns that resonate. You’re no longer “advertising” in the traditional sense; you’re entering the living rooms of people who already want to hear from you.


Real-Time Accountability

CTV doesn’t leave you in the dark. You get clear, detailed analytics on who saw your ad, for how long, if they engaged with your website, or even walked into your store. You can see which creatives work, which times of day bring the best results, and adjust your approach on the fly.

Unlike legacy TV advertising, where results were murky at best, CTV’s transparency helps you make smarter decisions and squeeze out every bit of ROI. High ad completion rates, multi-device campaign options, and precise audience segments translate to more effective campaigns and less wasted spend.


Unlocking Customer Journey’s Across Screens

Understanding your customers means following their path across multiple devices and platforms. CTV uniquely captures this journey by connecting data points from smartphones, tablets, and TVs, creating a full picture of when and where your audience engages.

This layered insight goes beyond traditional TV reach, helping you deliver ads that fit naturally into your customer’s daily routine whether they’re watching a series on their big screen or browsing their phone during a coffee break. The richer your view of customer behaviour, the smarter your ad strategy becomes.


Precision Targeting That Respects Privacy

In a world where privacy concerns are front and centre, first-party data combined with CTV offers a powerful but ethical approach to targeting. Since the data comes directly from your customers with their consent you control how it’s used without relying on intrusive third-party cookies.

This means you can deliver personalised ads with confidence, building trust with your audience while still reaching the right people at the right moments. Smart targeting doesn’t just improve ROI it builds lasting customer relationships.


Optimizing Campaign’s with Agile Data Insights

The strength of data-driven CTV advertising lies in its agility. As campaigns run, the real-time performance data lets you test what works and quickly pivot what doesn’t. If a particular creative is outperforming or a demographic segment is more engaged, you can reallocate budget immediately to maximise impact.

This level of responsiveness means your campaign evolves with your customers, avoiding wasted spend and continuously fine-tuning for better results. For SMBs, this agility is a game-changer in a competitive market.


The Christmas Opportunity

Christmas is make-or-break for many local businesses. This festive season, there’s a smarter way to get your offers in front of people who want them. Imagine your local toy shop’s Christmas campaign appearing exclusively to families with young kids in your postcode during prime streaming hours. Or your salon’s last-minute holiday promotions targeting nearby residents ready to book an appointment.

The CTV advantage isn’t just timing or targeting, it’s control. You decide who sees your message, when, and where and back it with hard data showing the impact.


Make Every Dollar Count

The Christmas window is short. The stakes are high. With CTV and first-party data, your advertising is smarter, sharper, and better connected to your customers than ever before. It’s the ultimate way for SMBs to compete with big brands on a level playing field.

Curious what your Christmas CTV campaign could look like?

Chat with Dorrington Media. We’ll help you unwrap the power of data to create campaigns that deliver.

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